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Most frequently asked questions at ZEVARA. Feel free to contact us at for queries not listed here.

What is your Return/Exchange Policy?
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Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. For detailed information please read our full returns policy which can be found at the bottom of the page. Please visit our Return Policy page for more information.

What is your Shipping Policy?
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All orders are processed within 4 weeks. All orders are custom made from our factory. Orders are not shipped or delivered on weekends or holidays. Please visit our Shipping Policy page for more information.

Is your Jewelry Certified?
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Yes all our jewelry is certified by the Nichibei Hoseiki Kanbetsu Center. The certification will be included in the shipment. Learn more!

How will I know if my Order has been Shipped?
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As soon as your order leaves our warehouse, our system automatically sends you a shipping confirmation email with your tracking number. Click on the tracking number and you can access to-the-minute location information.

I put the wrong shipping address, or made a mistake on my order, can you change it?
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If you receive an order confirmation email and notice a mistake with the order, email If it’s after business hours, leave us a clear and detailed message with your name, phone number, and your order number (if available).

What is Terms of Use?
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The use of our website is governed by specific terms and conditions which are mentioned in our Terms of Use page. It is advisable to read these Terms of Use carefully before using our website. By using our website, you signify your agreement to these terms and conditions. We reserve the right, at our sole discretion, to change, modify or otherwise alter these terms and conditions at any time. Such changes and/or modifications shall become effective immediately upon the posting thereof. You are advised to review the terms and conditions periodically. Your continued use of the website following any posting of changes and/or modifications will constitute your acceptance of the revised terms and conditions.

What is Privacy Policy?
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A website's privacy policy is a legal statement providing information about the use of personal information, related to its customers and visitors, collected via the website - by the website owner. We respect your privacy and our aim is to provide you a safe and secure surfing experience whenever you visit our website. Our Privacy Policy is created in order to demonstrate our firm commitment to your privacy. This privacy notice describes our online information practices to inform you about what information we collect, why we collect such information and how we use the information that we collect from our customers and visitors.

What Diamond Color do we use?
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Diamonds are found in all colors of the rainbow, from colorless and transparent stones to ink black ones. The color scale goes from D to Z, with D being the most white and Z being the most yellow. At ZEVARA we use G, H, I color diamonds in all our jewelry.

What Diamond Clarity do we use?
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Clarity is a term used to describe the absence or presence of flaws inside or on the surface of a diamond. In other words, the clarity of a diamond refers to a diamonds clearness or purity. Diamond Clarity Grading Scale grades a Diamond with any of the following grades: F (Flawless), IF (Internally Flawless), VVS1 - VVS2 (Very, Very Slightly Included - 1 & 2), VS1 - VS2 (Very Slightly Included - 1 & 2), SI1 - SI2 (Slightly Included - 1 & 2), I1 - I2 - I3 (Included - 1, 2 & 3). The diamonds used at ZEVARA are SI quality in all of our Jewelry.

What is Diamond Carat Weight?
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The term "Carat" refers to the weight of a diamond. Each carat is divided into 100 points. Therefore, 1/4 carat diamond is considered as 25 points and 1/2 carat diamond is considered as 50 points and so on. When diamonds are mined, large diamonds are discovered rarely in comparison of small ones, which make large diamonds much more valuable. For that reason, the price of a diamond rises exponentially with its size. So, a 2 carat diamond of a given quality is always worth much more than two 1 carat diamonds of the equal quality.